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Twitter is Misbehaving and I Blame Joyent! (Or, Hosting Providers as Venture Capitalists)

Wed, 14 Mar 2007 20:25:00 -0400

Dave Young from Joyent recently blogged about Twitter's use of Joyent Accelerators. Accelerators are Solaris Containers on Sun Fire X4100s with Sun Fire X4500s (also known as "Thumpers") for storage. Joyent promises on-demand, no-leash computing and offers virtual servers for as little as $45/month (includes 256 MB RAM, 5 GB storage, 15 GB bandwidth). It sounds pretty cool - and check out the video of Dave and Jason on Sun's website!

The problem is, after reading Dave's post, I think of him every time Twitter is down. Which, as many of his readers pointed out, happens often. Dave says us complainers are missing the point. Twitter is growing like crazy! It serves 4,000+ requests per second! That's a lot - and Joyent helped get them there! Unfortunately (or fortunately?), Twitter users' demand seems to exceed its already-substantial capacity.

If I were Dave, I'd move Twitter to as many XXL Accelerator Sparcs as it takes. Having come a long way just doesn't make good enough PR fodder when you've got John Edwards live blogging from the campaign trail ("About to make remarks at the Int'l Assoc. of Firefighters. Then remarks at the Boilermakers conference.").

A few months ago, I was telling Steve Kahan over at The Planet that he ought to turn a couple of his sales reps into venture capitalists, of sorts. These folks would scan the customer database for major brand names as well as up and coming influencers. They'd proactively monitor these VIPs' infrastructure and offer free scalability advice and migration assistance. They'd set up an invitation-only beta program and strong arm Dell into providing test units of its latest gear. They'd research these customers' industries and make introductions if they come across people in similar markets...

More recently, RedMonk analyst James Governor suggested something much more radical. Forget that beta program; how about long-term loans for future movers and shakers? And instead of my idea of creating case studies out of The Planet's great working relationships with today's news-makers, take a great leap forward to the open source hardware business model. Put your tools in the hands of tomorrow's innovators. You need to do this quickly, because you're competing with Jeff Barr. In Joyent's case, I have no doubt that last part is true...

PS - It just occurred to me that SoftLayer, in particular, might have much to gain from being a patron to soon-to-be influencers. Softlayer announced a private meet me room a few weeks ago, where developers of different SoftLayer-hosted applications can interconnect without incurring bandwidth charges. So if someone's created a community that many others are eager to extend and/or leverage, wouldn't it be worthwhile for SoftLayer to make itself that community's home base?

PPS - Hosted Solutions, too! It's cool that they're spearheading the Carolina SaaS User Group, but I think what would really enhance their appeal is if they hosted the most-mash-upped apps.

Go to Hostican.com

The technology company has achieved 10 straight years of sustained profitability generating $100s of millions in revenue and creating a profound influence in its surrounding community by creating more than 236 IT jobs. AIT has also been named 2 times to The Inc. 500 list of fast growing firms, 3 times to the Deloitte and Touche Fast 500 list, and has been named as the NC Entrepreneur Firm of the Year.

Customization vs Standardization, or What Amazon and Rackshack Have in Common

Tue, 27 Feb 2007 23:27:00 -0400

In early 2001, just a few months before Exodus filed for bankruptcy, Robert Marsh launched Rackshack. Unlike his struggling competitors, who typically built servers to spec, Robert sold $99 Cobalt RaQs. Only one configuration was available, and orders were provisioned instantly and automatically. And instead of demanding multi-year commitments, Rackshack offered month to month service. By the time I joined the company in early 2003, Rackshack (which later changed its name to EV1Servers) had become the world's largest dedicated server provider.

A year or so later, Robert unveiled EV1's private racks program during a customer gathering; two attendees signed up on the spot. Soon other orders starting pouring in, along with complicated network diagrams and super detailed server specs from customers who wanted their systems built just so. We did our best to accommodate any and all requests, which were a huge challenge to keep track of. Only much later did I learn about ITIL from Rich Bader over at EasyStreet. By that time, Amazon had already launched S3 and would soon introduce EC2.

Unlike EV1's Custom Order team, who gladly built whatever customers asked, EC2 sells only $0.10 virtual server instances. There's just one configuration available, and orders are provisioned instantly and automatically. Instead of demanding month-long commitments, Amazon offers pay-as-you-go service in 1 hour units.

According to Vinne Marchanadi from Deal Architect, pay-as-you-go is what large customers nowadays are looking for. (A former Gartner analyst, Vinnie now advises enterprise IT buyers on vendor selection.) He offers the analogy of plugging into an efficient power source versus buying fancy generators. On behalf of his clients, he says:

"Message to vendors - so long as you meet our security, privacy and compliance standards, we want as vanilla, standardized a service as possible. Sell us capacity by unit of consumption. We want to leverage all your economies - in financing, procurement, operations, everything. In return, we want to fit as much as possible in to your standards."

Another couple of years from now, will standardization again give way to customization? I think the answer is yes. And no. Amazon recently started offering Machine Image sharing. And VMWare's virtual appliance marketplace features about 400 listings. And SalesForce.com offers over 500 partner apps on AppExchange. And earlier this month Netvibes unveiled its universal widget API... It seems service delivery platforms will become more - not less - standardized, while each user will have increasing freedom to mix and match a wide range of interoperable applications into highly customized solutions. Doesn't that sound like the best of both worlds?

Go to Hostican.com

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RatePoint’s lead feature provides an online feedback form upon which online customers provide ratings that are dynamically configured into a SiteSeal 1 to 5 star-rating. This well regarded award logo provides shoppers with a genuine representation of customer satisfaction, and signifies that the website has a tangible commitment to online customer service. RatePoint also includes Dispute Resolution Services for tackling online customer disputes swiftly. This facility is a valuable asset for businesses in enabling them to better understand the needs of online consumers and improve their online sales processes. Available free for the lifetime of each new 1&1 business level hosting packages, businesses can now implement an effective reputation management system at no cost. Customers ordering now can save over $200/year.

Ya-Host.com Review – The Rising Star

Tue, 05 Jun 2007 19:09:05 +0000
After many requests for a review of this particular host we have decided to check them out
Ya-Host.com has been in operation since 2005
owned and operated by a small crew located in Fort Worth Texas.
What first caught our attention was there claim to be their own Data Center.
Skeptical at first I asked for some kind of ...]

BetoBlog

Fri, 11 Jul 2008 16:31:38 -0500
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Wouldn't It Be Great If There Were a ModernBill/StatCounter Mashup?

Mon, 19 Mar 2007 19:57:00 -0400

Over the past decade, I've bought and sold many millions worth of online ads. When I ran ISPcheck, I had no real answer for prospective advertisers who wanted to know what results my customers were able to achieve. And when I became responsible for RackShack/EV1's ad buys, I found that there was no easy way to measure ROI.

All I wanted to know at the time was how many visitors from TopHosts versus TheWHIR signed up. But as I've subsequently learned from Ted Smith at Peer 1, I should have been tracking customers throughout their lifecycle. If my cost per sale from Site A is 20% less than Site B, but the average account gets canceled 50% sooner, B would be a better long term investment.

A couple of weeks ago I convinced Ben Gabler at HostNine to install StatCounter, the better to look up new customers and find out where they came from, and which parts of HostNine's website they visited before deciding to sign up. (I've also used Clicktracks and Google Analytics, which provide aggregated data on visitor behavior, but don't allow you to drill down to each visitor's click path.) It just occur to me that it'd be very cool if this functionality were built into ModernBill.

Imagine being able to generate sales reports that tabulate order amounts against referring sources? Or pinpoint content on your site that's most-viewed by your most profitable new customers? Better yet, what if you could instantly compute the lifetime ROI from those $20 Google Adwords bids? Wouldn't you like to know if customers who clicked on your "cPanel hosting" ad stick around 3x longer than those who came through "cheap hosting"?

HostNine already gives all of its resellers free ModernBill licenses, and being able to automate signup/provisioning is awesome. But what if every $19.95 hosting plan came with a business intelligence system that delivers up-to-the-minute knowledge on what website copy and ad venues work? Wouldn't that be something?

AND, what if ModernBill could collect and publish aggregate, industry-wide data on how profitable TopHost-referred customers are, relative to those who came through TheWHIR? Having been on both sides of the table, I think that would really help both ad salespeople and media buyers.

The Power of Search Engine Friendly URLs

Thu, 05 Jan 2006 00:00:00 EST
I recently invested quite some time into generating search engine friendly URLs for several of my websites to increase my ranking and to have more pages indexed.

Today`s suggestion:


dreamhost.com

---------------------------------------------------------------------------------

dreamhost "offers" Miva shopping cart hosting, but they only have one person
trained in Miva support, so if your store has a problem when that person is gone
- good luck!



My store has been down for almost 3 weeks, and I am in the process of
transferring to a new host. dreamhost customer service has been extremely slow,
frequently choosing to file my service requests into one person or another's
folder, rather than tell me anything. When I have heard back, I have been given
varying promises of attention and a fix, but nothing has happened, and no one
has bothered to tell me why.



Key to the whole problem is the apparent fact that dreamhost has not a clue of
what e-commerce is all about. While other hosts might be in a full-blown panic
if their e-commerce sites were down for a couple of hours, dreamhost is quite
content to allow the situation to go on indefinitely. Very unprofessional in
their approach.



I know of several other dreamhost Miva sites that are transferring, or have
transfered, to new hosts. So, most likely in the near future they will be
hosting very few Miva sites, and their competence in the area can be expected to
fall even further.





Click Here to go to dreamhost website.





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A Scam Was in the Air

Thu, 07 Aug 2008 14:42:09 +0000
Yes, I was in Chicago for the annual Hostingcon conference and one of the big talks for this event was a lottery with a Harley Davidson valued at over $12,000 as the first prize. The point of it all was to show that all of us hosting geeks also could be cool (sigh…).
Anyways, the companies ...]

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Interview Notes: Patrick Matthews and Kirk Averett of Mailtrust

Wed, 03 Sep 2008 18:02:00 -0500

I've offered this explanation before, but it's been quite a while, so I'll reiterate it here quickly.

Every so often, in the course of interviewing a source for a website feature, I end up with far more information than could possibly fit into the feature, and often with things I'd love to discuss on the site. Rather than run two features on the same company in the space of a couple days, the best way to deal with that extra information seems to be a supplemental blog post.

This week, I wrote a feature on Mailtrust, and the company's outlook given its not-so-long-ago acquisition by Rackspace. I spoke to president Patrick Matthews and senior manager of products Kirk Averett, both of whom were good enough to talk for quite some time and provide me with quite a bit of insight into their business - much more than made it into the article.

In particular, we discussed the company's relationship with resellers (and that of the larger overall Rackspace organization) at length, though I didn't have room for that material in the story. I had a chance to mention that a bit in a news story we ran yesterday about a new Mailtrust reseller offering. But I wanted to give it a little additional space here in the blog.

Resellers don't typically spring to mind when you think about Rackspace. But resellers were a big part of Mailtrust's business in its pre-acquisition life as Webmail.us. This was the spark for the reseller discussion - basically, I wanted to know how the reseller business fits into the Mailtrust model now that it's under the Rackspace umbrella.

It's still a big part of the company's business, is the short answer.

But there's more. Matthews and Averett had a lot to say about the company's reseller relationships and the role of resellers at Rackspace.

According to Averett, the reseller side of the company's business is still strong - the company has has about 500 resellers, which contribute a significant percentage of the company's total mailbox count.

Of the company's evolving reseller vision, he says:

"We're perhaps more committed to the reseller side of our business now than before, because now we have an even greater appreciation of the value it adds to other people businesses. Obviously, there are hosting providers for server hosting. But what about CRM? There are a thousand other things that people either associate with email or could associate with email."

I think for an awful lot of reseller customers, we've actually gotten better since we were acquired by Rackspace.

What's more, the company is still pursuing reseller relationships actively, to the extent that the Mailtrust website conveniently includes a nicely organized list of the benefits of being a reseller of its services.

The reseller effort at Rackspace, though somewhat less evolved, or a smaller part of the overall business, than the one at Mailtrust, is nevertheless based on the same very basic principle. Averett phrases the basic reseller reality like so:

"They have a relationship with the customer for some other reason. And there's a chance that customer was never going to be our customer without that reseller being there and having its own relationship. So we're happy to gain customers through that kind of wholesale marketplace."

Matthews extends that thought to the Rackspace partner program, which by the sounds of it is somewhat more of a referral-based program, whereas Mailtrust's reseller offerings are more white-label fare. They both, however, "believe in partners."

According to Matthews:

"The Rackspace] solution partner program is extremely strong. We sort of look at it as the most basic kind of reselling: someone has a customer relationship where you don't, and they bring the business and profit from it. It's the simplest definition of kind of what a reseller is.

"If you were to look at the Mosso division of Rackspace, you'd see multiple layers to the reseller program. It's not just the Mailtrust division that's engaged at this higher level of reseller program."

Averett expands on the Mosso connection to resellers:

"They offer a platform where you bring your programming on top, and of course, the programming can just be an HTML website, or PHP, MySQL and so on. There are an awful lot of small web hosters who are maybe mostly a design business but also do some hosting. They are a great fit to work with someone like Mosso. They don't have to think about servers or scaling.

"To go to somebody like Mosso and say 'I have 500 customer websites and I'm having a hard time keeping them running' - in the end, that design shop is now reselling Mosso's services to help their customers run their websites."

Of course there are reseller synergies between divisions. For instance, that hypothetical design business that turns to Mosso for hosting could also quite easily reach out to Mailtrust to help it provide email accounts to those same customers.

Rackspace certainly isn't going to turn away business from resellers, even if the model isn't core to its server hosting business. But according to Averett, that basic-level reseller reseller relationship does have a place at Rackspace, and did before Mailtrust ever existed.

"In that simpler level of reseller relationship, there's this huge network that Rackspace has established to help customers connect with each other and to bring customers on to Rackspace servers who otherwise didn't really know about Rackspace."

Web Site Monitoring with Site24×7.com

Fri, 12 Sep 2008 10:00:17 +0000
With both paid and free versions, Site24×7.com looks to be a great web site monitoring package.  They do monitoring of uptime and performance of your web sites, online services and servers.  They also promise to deliver instant alerts the moment something goes wrong.
You can set the monitoring tools to check the web site in question ...]

Web hosts always have special promotions going on, so if you have been a customer for a while, and haven’t seen the benefit of any of these special offers yet, ask your web host about them.  More often than not, they will be happy to extend the coupon to existing customers who ask about it.  Look at it from the web host’s point of view.  They get money and they keep you as customer for a while longer.  It is a winning combination for all parties.

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dreamhost.com

---------------------------------------------------------------------------------

dreamhost "offers" Miva shopping cart hosting, but they only have one person
trained in Miva support, so if your store has a problem when that person is gone
- good luck!



My store has been down for almost 3 weeks, and I am in the process of
transferring to a new host. dreamhost customer service has been extremely slow,
frequently choosing to file my service requests into one person or another's
folder, rather than tell me anything. When I have heard back, I have been given
varying promises of attention and a fix, but nothing has happened, and no one
has bothered to tell me why.



Key to the whole problem is the apparent fact that dreamhost has not a clue of
what e-commerce is all about. While other hosts might be in a full-blown panic
if their e-commerce sites were down for a couple of hours, dreamhost is quite
content to allow the situation to go on indefinitely. Very unprofessional in
their approach.



I know of several other dreamhost Miva sites that are transferring, or have
transfered, to new hosts. So, most likely in the near future they will be
hosting very few Miva sites, and their competence in the area can be expected to
fall even further.





Click Here to go to dreamhost website.


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Reseller Web Hosting

Fri, 12 Sep 2008 20:30:40 +0000
Reseller web hosting
Reseller web hosting is a form of web hosting that allows you to purchase your own share of bandwidth and disk space in the form of a package from a web hosting provider, just like a shared web hosting package, but allows you to create your own client accounts allowing you to resell ...]



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Power of the Web Hosting People - Episode 161

Mon, 11 Aug 2008 10:00:06 +0000
Bringing the hosting world together in an all you can eat buffet of excitement, we have Ben Welch-Bolen on today’s show to share a little more information about the Hosting Industry Organization.
That isn’t all though, but this intro is running a little long.  Only other thing I am telling you right now is the ...]

Today`s suggestion:



A ix web hosting review is usually positive. This is because ixwebhosting.com
uses cPanel as the ixweb hosting control panel. This makes it easy to use for
people who are just starting out as webmasters. There are a lot of new customers
who sign up with one of the other top ten hosting companies and get frustrated
right away. This is because these companies have gotten too large to take on the
new and smaller accounts and don�t really have the 24/7 support staff that can
teach beginners how to manage their site. What a lot of people don�t realize is
that customer support from the top ten companies doesn�t mean webmaster teaching
or hand-holding. ixwebhosting.com seems to take this into stride and doesn�t
seem to mind the extra time it takes to coach someone along.



ixwebhosting.com has been around since 1999. They have over 180 employees and
host about 200,000 domains. They have three basic plans, Expert Plan, Business
Plus, and Unlimited Pro. The plans start at $6 a month and go up to $15. They
seem to get compared to Bluhost.com a lot, probably because their services are
the most comparable, although BlueHost seems to get higher rankings for a
customer-support staff that users claim are more knowledgeable. ixwebhosting.com
is fully compatible with Windows, Linux and Mac OS, which is handy.



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Other than that, it isn�t very remarkably different from the other hosting
companies who keep dropping prices and providing more hosting services. A few
extra features are included in the starting price, but in this extremely
competitive industry it�s hard to know how long that will last. In fact,
comparative reviews pitting one hosting company against another are increasing
as the consumer becomes more educated about how hosting companies quickly change
prices and services as everyone scrambles to make a quick buck off the internet.
ixwebhosting.com looks like one of the good companies, but again, provides the
same service everyone else has.



The Expert plan ($5.95 a month) includes unlimited domains, 600 gigs of disk
space, one free domain registration, 6,000 gigs of data transfer, and unlimited
subdomains. The Business plan ($8.95 a month) includes unlimited domains, 1,000
gigs of disk space, two free domain registrations, 8,000 gigs of data transfer,
and unlimited subdomains. Unlimited pro ($14.95 a month) includes unlimited
domains, unlimited disk space, three free domain registrations, 10,000 gigs of
data transfer, and unlimited subdomains. Some features like the site builder are
free and other optional features like credit card processing are reasonably
priced, but if you are serious about e-commerce, you are going to pay more here
and there.



Of course, the cpanel makes webhosting easy to use right from the start. It
doesn�t have as many icons as other hosting companies, but the Getting Started
Wizard is next to the Video Tutorials icon which makes getting started faster
for newcomers to web site management. The Logs section is at the top of the
panel which is convenient and includes icons for latest visitors, bandwidth,
Webelizer, Webelizer FTP, raw access logs, analog stats, and error log. The rest
of the panel is made up of standards like E-mail accounts, MX entry, FTP
accounts, Cron jobs, SSH/Shell manager, GnuPG keys, MySQL databases, etc.



Probably the biggest selling point for ixwebhosting.com is that while they are
shared hosting, they still own the company themselves and don�t look like they
are looking at selling anytime soon. This makes them a more reliable and stable
company for people who don�t have the luxury of becoming the causalities of
corporate mergers that are causing unnecessary downtime for sites these days.
Hopefully, ixwebhosting.com will stay the course of being independent and
continue to get good reviews.



Click Here to go to ixwebhosting
website.



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Asymmetry of Information

Fri, 05 Sep 2008 15:22:00 -0500

Andreas Weigend the former Amazon.com Chief Scientist gave a very compelling presentation on transparency today at Office 2.0. He talked extensively about how companies have a “one way” view of data. What this means is that a company looks at data given to them by their customers as owned by them, and gives customers no insight into the data itself.

An example would be when you sign up for a discount card at a grocery store, they know how many cans of tuna you buy, but you aren’t given access to that data. The company believing that you are exchanging some of your anonymity for discounts. Anyone who knows me would not be surprised to learn that when I check out from my local grocery store, I give them my ex’s phone number, and still get the discount. Why do I do this? Two reasons: I don’t trust Safeway to handle my personal information, I also don’t want irrelevant coupons (and junk mail).

How much more effective would Safeway’s program be if I could log in, look at my user profile, and make choices about which offers I’d like. How about no junk mail? Also, how much sticker would Safeway be if I could look at my grocery purchases and see that I’m not buying enough nutritionally beneficial foods.

The issue of transparency often comes up in discussions with my clients. There is a profound fear among businesses that providing information to customers may lead to litigation problems. For example, when a host has a cable cut, clients often ask how much information they should give their customers. Should they tell people how much of their network is affected, who might be at fault, and projected time to fix? If they do so, are they giving their customers information they can use in litigation? In general, I feel that more transparency is better.

From a litigation perspective, I don’t think providing that information will damage you. The information exists regardless of whether you disclose it. What does hiding it accomplish from a legal perspective? Practically nothing. A determined litigant is going to find it. Indeed, it may be better from a risk mitigation to disclose the information. For example, one of the best ways to mitigate your risk from downtime, is an effective SLA. An effective SLA provides your customers with a remedy for problems with your network. That helps reinforce your limitation of liability clause, by providing a remedy.

Providing information about an outage may do the same. Think about it from a judge, or jury, perspective. If you could show that you provided information to customers to allow them to mitigate their damages, and tools to contact you, you’ve provided a remedy for your customers. Because no one expects businesses to operate perfectly, providing information to customers about problems helps them cope with problems, and mitigates your potential liability. Hiding problems rarely works.

Two anecdotes reinforce this. I have two clients who approached major outages in completely different ways. One immediately established an outside of network blog, on which information about the outage, and even included pictures of the backhoe digging a trench to repair the cable cut. The client feared a huge number of claims since their entire network was out. While they had some SLA claims, there were no lawsuits, and even more amazingly, no nasty grams from lawyers.

Contrast this with another client who hid their outage. When customers called in, they were informed that there was a problem, and that it was being worked on. With almost the same facts as the client above, this client was sued by a customer, and received over 10 nasty grams, each of which required several different responses from me.

I believe more transparency is better, at least from a business standpoint. Indeed, giving your customers insight into how you use their information may mitigate liability.

Why is Linux stable? Servers running Linux web hosting just might be more stable because Linux is an open source operating system. The code is open to the public so that anyone can read it and suggest improvements or point out bugs. Over the years, Linux has been developed in various flavors such as Red Hat and Debian. Thousands and thousands of people have contributed their time and effort to making Linux web hosting run faster and to provide simpler, more efficient and bug free code. With an open programming environment, improvements are made on a continual basis and problems are seen relatively quickly and solved with a minimum of difficulty.

High Search Engine Rankings - A Long Term Strategy

Thu, 05 Jan 2006 00:00:00 EST
Webmasters need to gear to up to stay ahead of the game. As changes cannot easily be reversed to re-establish search engine ranking a website could be dead in the water for 3-6 months before it eventually recovers.

Free Hosting Directory Almost Complete!

Tue, 12 Aug 2008 14:18:19 +0000

John McCall Net-Ebooks Hollywood,Fl. webmaster@net-ebooks.com Website 1: http://www.net-ebooks.com Website 2: http://www.ebooks-downloads.com

Today`s suggestion:


dreamhost.com

---------------------------------------------------------------------------------

dreamhost "offers" Miva shopping cart hosting, but they only have one person
trained in Miva support, so if your store has a problem when that person is gone
- good luck!



My store has been down for almost 3 weeks, and I am in the process of
transferring to a new host. dreamhost customer service has been extremely slow,
frequently choosing to file my service requests into one person or another's
folder, rather than tell me anything. When I have heard back, I have been given
varying promises of attention and a fix, but nothing has happened, and no one
has bothered to tell me why.



Key to the whole problem is the apparent fact that dreamhost has not a clue of
what e-commerce is all about. While other hosts might be in a full-blown panic
if their e-commerce sites were down for a couple of hours, dreamhost is quite
content to allow the situation to go on indefinitely. Very unprofessional in
their approach.



I know of several other dreamhost Miva sites that are transferring, or have
transfered, to new hosts. So, most likely in the near future they will be
hosting very few Miva sites, and their competence in the area can be expected to
fall even further.





Click Here to go to dreamhost website.





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